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Customer Relationship Management at the heart of our know-how

Whether it’s conquest, reactivation, or retention, we have the expertise to intervene where your needs are and thus fully support operations.

As a true contact center, we can go much further than simple telephone management. Telemarketing, agenda management, RV confirmation, mailing, but also customer satisfaction analysis …

Our culture and customer relationship experience allows you to entrust us with the management of your end-to-end operations.

We support our clients in all their projects, from order taking, to customer follow-up, to the processing of emails or the moderation of websites ..

What is the CRM?

CRM stands for Customer Relationship Management or, in French, Gestion de la Relation Client. It is a tool that allows you to always have a clear and precise vision of your current customers and your prospects.

The goal of a good CRM tool is to ensure a personalized follow-up of your customers in order to bring them the best possible service. By processing and analyzing data about your customers and prospects, you improve your business case, your actions are better targeted, you can conquer new markets, and finally you gain loyalty from your current customers.

Customer Relationship Management is a relationship marketing technique that allows effective monitoring of your customer interactions over the long term to significantly increase customer satisfaction and profitability of your business, while improving your internal organization. To achieve the elements necessary for a good CRM, there is powerful CRM software that can identify prospects, then process and analyze customers to retain them.

What is CRM?

CRM expertise and CRM tools

 

ProContact uses the best GRC treatment tools such as Hermes.Net or Vocalcom. They provide a statistical set allowing a constant improvement of the ratios of quality, production and supervision.

To use an outsourcing specialist is to benefit from all this without investment and with a specialist advice, but also men, collaborators totally oriented towards the success of your project.