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Our expertise Business: General contact center

Pioneer of outsourcing in Mauritius, ProContact is now a reference in the Indian Ocean. Its mission is to provide remote customers with all types of outsourced services, with expertise to boost them. Quality of service is the main asset of the company, which is a center of excellence and skills.

ProContact is a general contact center that first developed on “outbound” sales operations, which accentuates its “result culture”. The range of services offered is now very complete. The operations are mainly in French and English, but also currently in five other languages.

“Services can evolve between full support for operations (ProContact Outsourcing Services) in the first place, and then support for an” in-house “installation (ProContact Business Solutions) .We have at all stages of your project a adapted response but also dimensioned to offer you. “

MARKETING

Qualification of files, lead generation, studies and surveys, appointments, telesales, telemarketing, retention, cocooning …

BACK OFFICE

Data entry, processing (fax, e-mails, e-mails) … Multichannel: Social networks, chat, web call back, Email, Supplier and customer invoice management …

FRONT OFFICE

Customer service, telesecretary, technical support, order taking, customer service, overflow management, recovery …

Our references

For confidentiality reasons, our references are available on request only.

Contact us for more information.